Kolaxo CCS is creating and improving the customer service personas with the help of our experienced telephone operators. The outsourced contact center services to us are helping companies to focus on their routine matter while handling customers becomes our responsibility and our professionally trained call center agents are expert in it. We are using Cisco handsets to ensure perfect communication. These expensive IP phones are the cause of efficient call picking, call dispatching, putting caller on hold, and large display of caller identification screen to let our know before picking up the call that who is calling. These telephone sets are also enabling us to provide better voice and proficient communication with customers. Our agents are divided into different sections and each section is devoted for the dedicated task. Hence, we are providing complete customer contact center support from the entire possible mediums by the professional experts. The exclusively trained agents provide individual service making certain that the expert of the field provide the demanded service. Our services are provided in a way that they help businesses to reduce repetition of bad experience and create a new image about the quality of customer service. We are helping business to hire professional who can change the perception about the business. Experienced staff and project supervisor monitor the quality of our services hence better results are produced.