At Oodare, we strive to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds are processed for our services. By using Oodare, you agree to this policy.
Refunds are granted under the following conditions:
Technical Issues: If you experience significant technical difficulties that prevent you from accessing paid features, and these cannot be resolved within a reasonable timeframe.
Incorrect Charges: If an incorrect charge is made to your account, you are eligible for a refund of the overcharged amount.
Cancellation: If you cancel a subscription within the allowable cancellation period, as stated in the subscription terms.
Refunds will not be issued for:
Services that have already been delivered or fully used.
Voluntary account deactivation without cause related to our services.
Situations arising from non-compliance with our Terms and Conditions.
To request a refund, follow these steps:
Contact Support: Reach out to us at [email protected] with your refund request. Include relevant details such as your account information, the issue experienced, and any supporting documents.
Evaluation: Our team will review your request within 5-7 business days and may reach out for additional information.
Resolution: If approved, the refund will be processed via your original payment method within 7-10 business days.
In certain cases, we may issue partial refunds or provide service credits as an alternative to refunds.
For any questions or concerns about our Refund Policy, please email us at [email protected]. We are here to assist you.
