Measuring Customer Experience: The Metrics That Matter Most and When to Use Them
The Importance of Customer Experience Metrics
Every business strives to create memorable experiences for its customers, but why is this so critical?
According to research from HubSpot, 93% of customers are more likely to make repeat purchases from businesses that excel in customer service. Furthermore, almost 60% of consumers see outstanding service as a cornerstone of loyalty.
Read More: https://martech360.com/custome....r-experience/custome
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