As of my last update in January 2024, Aeromexico's flight delay compensation policy typically follows regulations set forth by various aviation authorities such as the European Union's Regulation 261/2004 and the U.S. Department of Transportation's guidelines.
However, specific details may vary depending on the circumstances of the delay, the route, and other factors. Here are some general points to consider regarding Aeromexico's compensation policy for flight delays:

EU Regulation 261/2004: If your Aeromexico flight departs from an EU airport or if it arrives at an EU airport on an EU carrier, you may be entitled to compensation under EU Regulation 261/2004 for delays of more than three hours, cancellations, or denied boarding.
Compensation amounts vary based on the distance of the flight and the length of the delay.

U.S. Department of Transportation (DOT) Regulations: If your flight is to, from, or within the United States, Aeromexico must adhere to the DOT regulations regarding compensation for delays, cancellations, and denied boarding. These regulations specify compensation amounts and other passenger rights.

Aeromexico's Contract of Carriage: Aeromexico's Contract of Carriage outlines the airline's policies and procedures, including those related to flight delays and passenger compensation. This document provides details on what passengers can expect in terms of assistance, compensation, and rebooking in case of delays.

Compensation Types: Depending on the circumstances of the delay, Aeromexico may offer compensation in the form of vouchers, refunds, or other benefits such as hotel accommodations and meal vouchers.

Claim Process: If you believe you are entitled to compensation for a delayed Aeromexico flight, you will typically need to file a claim with the airline. This can often be done online through the airline's website or by contacting their customer service department.

Documentation: It's essential to keep all relevant documentation, including your boarding pass, ticket receipt, and any communication with Aeromexico regarding the delay, as this may be required when filing a compensation claim.

What to Do if Aeromexico Delay My Flight

If your Aeromexico flight is delayed, here are steps you can take to address the situation and minimize inconvenience:

Stay Informed: Check the status of your flight regularly through Aeromexico's website, mobile app, or by contacting their customer service. They should provide updates regarding the delay and any changes to the flight schedule.

Understand Your Rights: Familiarize yourself with Aeromexico's policies regarding flight delays and passenger compensation. This information can typically be found on their website or in their Contract of Carriage.

Seek Assistance: If you're already at the airport and your flight is delayed significantly, approach Aeromexico's customer service desk or gate agents for assistance. They may be able to provide information about the reason for the delay, rebooking options, and any available compensation or amenities.

Rebooking Options: Depending on the length of the delay and the circumstances, Aeromexico may offer to rebook you on the next available flight to your destination at no additional cost. If this option is available, confirm the new flight details and ensure they meet your needs.

Compensation: If the delay meets certain criteria (e.g., it exceeds a specified duration), you may be entitled to compensation under Aeromexico's policy or relevant regulations such as EU Regulation 261/2004 or the U.S. Department of Transportation's guidelines. Follow the airline's procedures for submitting a compensation claim.

Arrange Accommodations: If the delay results in an overnight stay or a lengthy wait at the airport, Aeromexico may provide accommodations, meals, and transportation vouchers. Inquire about these options at the airport or through customer service.

Keep Records: Keep all documentation related to the delay, including your boarding pass, ticket receipt, and any communication with Aeromexico representatives. This information may be necessary when filing a compensation claim or seeking reimbursement for expenses incurred due to the delay.

Stay Calm and Patient: Flight delays can be frustrating, but it's essential to remain calm and patient while dealing with the situation. Being courteous and cooperative with airline staff can often lead to a smoother resolution.